Privacy Policy
May 2022
My contact details
Name: Cerberus Studios Limited
Phone Number:+44 (0) 7815 844267
E-mail: ask@cerberus-studios.com
The type of personal information we collect
We currently collect and process the following information:
If you sign up for our email newsletters: Your name, email address, and email preferences.
If you have a web account with us: your name, date of birth, billing/delivery address, email address, and telephone number.
Details of your interactions with us by phone, post, or online, through email, social media, and messaging apps.
Your purchase history and shopping preferences.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Signing up for a web account
Subscribing to receive emails
Interacting with our website
Making a purchase
We use the information that you have given us in order to
To create an account for you to help us provide a more personalised service suited to meet your preferences.
To ensure that the site is presented in the most effective manner for you and your device.
To send you newsletters or catalogues or provide you with information, products or services that you request from us, or which we feel may interest you.
To carry out our obligations arising from any contracts entered into between you and us.
To process orders.
To process refunds and other customer service functions.
To interact with you and handle and respond to communications with you.
To notify you about changes to our service.
To contact you and to update you in respect of any partially complete or incomplete orders you have made.
To operate competitions and communicate with entrants.
To obtain and analyse your feedback as part of customer surveys.
To analyse customer behaviour and purchases within the site and improve the quality and relevance of our site to our visitors.
To store information about your preferences to allow us to send you appropriate newsletters according to your individual interests.
To monitor delivery and viewing of our newsletters to facilitate the improvement and optimisation of the delivery of the newsletter to you.
To handle any disputes which we may have with you.
To detect and/or prevent illegal or undesirable activities within the site.
Training purposes.
We may share this information with third parties who provide services to us. This includes website hosting, website optimization and analytics, edge caching services, payment processing, delivery, monitoring and optimisation of checkout reminder emails and marketing materials, and customer survey services. We may also need to share your information with a law enforcement body, regulator, government agency, court or other third party where we believe disclosure is necessary (I) as a matter of applicable law, (II) to exercise, establish or defend our legal rights, or (III) to protect your vital interests or those of any person.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: (a) your consent and (b) contractual obligation and (c) legitimate interest.
You are able to remove your consent and request we remove your personal information at any time. You can do this by contacting ask@cerberus-studios.com
How we store your personal information
Your information is securely stored We retain your information for as long as necessary for the purposes described above, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Cerberus Studios Limited by emailing ask@cerberus-studios.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at ask@cerberus-studios.com or by filling out our complaint form via this button.